Privacy policy

Automated assistant · Last updated: August 6, 2026

This document explains what data is collected when you talk to the Frida & Simon Group automated assistant, on the website or on WhatsApp, what it is used for, and what rights you have over it.

Who is responsible

Frida & Simon Group, LLC, referred to below as "we". For any question about your data, write to hello@fridaandsimongroup.com.

What we collect

• The content of the conversation: the messages you write to the assistant and the answers you receive.
• Contact details: name, phone, email or company, only if you provide them during the conversation.
• On WhatsApp: the phone number you write from, which is required in order to reply to you.

We do not ask for and do not need card details, identity documents, passwords or sensitive information. Please do not send them through this channel.

What we use it for

• Answering your enquiry.
• Contacting you, if you left your details asking us to.
• Reviewing, in aggregate, what gets asked most often, in order to improve the assistant's answers.

We do not sell your data, we do not share it for advertising, and we do not use it to build commercial profiles.

Who it is shared with

To work, the assistant relies on these providers, which process the data solely to deliver the service:

• Cloudflare: hosting of the service and storage of conversations.
• Anthropic: processing of the messages to generate the answers.
• Meta Platforms: only when the conversation happens over WhatsApp, as the operator of that platform.

How long it is kept

• WhatsApp conversations are deleted automatically after 12 hours.
• Contact details you leave are kept for up to 12 months, or until you ask us to delete them.

Your rights

You can ask at any time to access the data we hold about you, correct it, delete it or object to its use. Write to hello@fridaandsimongroup.com and we reply within 10 business days. You do not need to give a reason.

It is an automated assistant

The answers are generated by an automated system, not by a person. They may contain errors and are indicative only: they are not professional advice and are not a binding commercial offer. If you need an answer you can rely on, ask to speak to a person and we will contact you.

Changes

If we update this policy, we will change the date in the header. Material changes are announced on this same page.